Zendesk
Search all your Zendesk Knowledge Articles and Cases in Needle with our Zendesk integration.
Overview
Zendesk is a comprehensive customer service platform that helps companies track, prioritize, and solve support interactions. Needle's integration with Zendesk enables powerful search across cases and knowledge articles, with strict permission enforcement at the record level to ensure users only access content they're authorized to view.
Features
Needle provides comprehensive search across Zendesk content including knowledge base articles and their comments, as well as support tickets and their associated discussions, all while maintaining strict access controls.
Benefits
Speed up case resolution by quickly finding relevant knowledge articles and similar past cases using Needle's powerful search capabilities.
Gain valuable insights into knowledge article usage, including popularity metrics and cross-tool sharing patterns for more effective support delivery.
Additional apps
Custom Data Sources
Extend Needle's capabilities by connecting your proprietary databases and internal tools through our powerful API integration system.
Web Integration
Seamlessly index content from your company's websites, knowledge bases, and documentation portals for unified enterprise search.
Agent Building
Create sophisticated AI agents by leveraging Needle's integration with MCP, Langchain, and Langflow frameworks for custom enterprise solutions.
No payment required. Unlimited access to our forever free tier.
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