“We use Needle to resolve customer issues in minutes instead of hours. When a customer reports an issue, we instantly find similar past cases and their solutions, making our support efficient.”
Alican
CTO, Upbuild Studios
Enhance capabilities with AI
Find Solutions Instantly
When a customer reports an issue, instantly find similar past cases and their successful solutions across your support history.
Quick Issue Resolution
Resolve customer issues faster by accessing past solutions, troubleshooting steps, and best practices in seconds.
AI-Powered Support
Let AI analyze customer issues and automatically suggest the most relevant solutions from your support history.
Resolve issues in minutes
Help support teams instantly find and apply proven solutions by connecting current issues with similar past cases.
Learn from past solutions
Let AI analyze your support history to identify common issues and their most effective solutions.
Keep solutions accessible
Build a searchable knowledge base of support solutions that grows with every resolved issue.
